Return Policy

1. Overview

As an interior design inspiration gallery, our primary service is providing curated design content and inspiration. This Return Policy outlines our policies regarding any digital products, services, or physical items we may offer.

2. Digital Content and Services

Our website primarily provides free access to interior design inspiration, style guides, and curated galleries. Since this content is provided free of charge, returns or refunds are not applicable to digital content access.

3. Consultation Services

If you have engaged our consultation services:

  • Cancellation requests must be submitted at least 48 hours before the scheduled consultation time
  • Refunds for cancelled consultations will be processed within 14 business days
  • No refunds will be provided for completed consultation sessions
  • Rescheduling is available subject to availability

4. Physical Products (If Applicable)

If we offer any physical products:

  • Returns are accepted within 30 days of purchase
  • Items must be in original condition with all tags and packaging intact
  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Refunds will be processed to the original payment method within 14 business days of receiving the returned item

5. Defective or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us immediately within 7 days of receipt
  • We will provide a prepaid return shipping label
  • Upon receiving the item, we will send a replacement or issue a full refund
  • Refunds include original shipping costs

6. Refund Process

To request a refund or return:

  1. Contact us via email or phone with your order details
  2. Provide reason for return or refund request
  3. Follow instructions provided by our customer service team
  4. Wait for confirmation and processing

7. Processing Time

Refunds will be processed within 14 business days of:

  • Receiving your return request (for services)
  • Receiving the returned item (for physical products)
  • Approval of your refund request

Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution.

8. Non-Refundable Items

The following are non-refundable:

  • Digital content and downloadable materials
  • Completed consultation services
  • Customized or personalized items
  • Items damaged due to misuse or normal wear

9. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

10. Contact for Returns

For all return and refund inquiries, please contact us:

Email: info@btcswingtrade.world
Phone: +18168420471
Address: 2450 Grand Blvd, Kansas City, MO 64108, United States

11. Changes to Return Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes indicates acceptance of the updated policy.